Request PolePay account deletion
You can request deletion of your PolePay account and associated personal data even if you no longer have the app installed.
Send your request
- Email info@polepay.org from your registered account email, using the subject “PolePay account deletion request”.
- State that you want your PolePay account deleted. Include the group name if it helps identify your account. Never send passwords, full card numbers, identity documents or bank credentials in the initial request.
- PolePay support will verify ownership and explain the next steps. If you cannot access your registered email, say so in your request so ownership can be reviewed securely.
What happens to your information
The request covers your account and associated personal information. Support will explain what can be removed and whether group ownership or an unresolved account issue needs to be addressed first. Deleting the app or signing out does not itself delete your account.
Some contribution, payment and audit records may need to be retained for group recordkeeping, security, fraud prevention or legal obligations. We will explain any retained information and its reason when responding. Requesting deletion does not cancel a payment, create a refund or erase a group’s financial history.
Read the privacy policy for more information, or contact info@polepay.org for assistance.